SHIPPING DELIVERY TIMES: It will take 1-2 business days for your order to process regardless of the shipping option selected. Once your order has been received by our warehouse you will receive an email notification, once your ships with find your tracking number in that same confirmation email. Processing time may take longer during the holiday season and on days our warehouse is closed / we do not ship on weekends.

INSURANCE: Free Shipping is delivered as Standard Parcel Post or First Class Mail via USPS or FedEx and does NOT include insurance, If you wish to have your package insured please upgrade your shipping to Priority or Express Mail.

LOST PACKAGES: If your package has been lost by the courier you must contact your local courier service office (USPS, FedEx, UPS, DHL etc) and have them open an investigation to locate your package, Curly Heaven will not be held accountable for lost or misplaced packages caused by the courier.  

DELIVERED BUT NOT DELIVERED: All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

IMPORTANT: First Class International orders are sometimes not trackable once it reaches certain countries If an item is not trackable you will have to contact your local post office to continue tracking your order. Curly Heaven will not be held accountable for lost or delayed International orders. Refunds or exchanges cannot be applied to non-trackable orders. When Shipping International Priority Mail is recommended**

USPS INTERNATIONAL: Once an items enters the destination country the package will be handed over to the local postal service of that location, customer can then contact their local postal service to continue tracking their package. On very rare occasions international shipping to some countries can take 4-8 weeks. Even longer for some slow-to-ship countries such as Australia, Brazil, Germany, France, Italy, Mexico, Netherlands, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.

Curly Heaven does not ship to the following countries due to delivery complications: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Botswana, Brunei, Republic of Cameroon, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Curaçao, Czech Republic, Dominica, Dominican Republic, Egypt, Ethiopia, Equatorial Guinea, Gabon, Gambia, Ghana, Guyana, Haiti, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Liberia, Macao, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Moldova, Republic of, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Qatar, Russia, Rwanda, Saudi Arabia, Senegal, Seychelles, South Africa, Sri Lanka, Sudan, Suriname, Syria, Tanzania, United Republic Of, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe, Central African Republic, Chad, Cuba, Djibouti, Eritrea, Guinea, Guinea Bissau, Iran, Islamic Republic Of, Iraq, Kiribati, Korea, Democratic People's Republic Of, Libyan Arab Jamahiriya, Mali, Mauritania, Niue, Saint Barthélemy, Saint Helena, Saint Pierre And Miquelon, Sierra Leone, Somalia, Svalbard And Jan Mayen, Swaziland, Tajikistan, Timor Leste, Togo, Tokelau, Tonga, Tuvalu, Wallis And Futuna, Western Sahara.