We are pleased to offer returns and exchanges on unopened hair extensions within fourteen (14) days of you receiving your order.
We are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with, this includes the sample hair piece, the hair and packaging must be in the same exact condition it was when it was sent to you.
The good news is that our boxes include a hair sample piece in a small separate compartment, you may take out the sample hair piece check the color, quality and curl pattern to determine if it will be a good match for you, however please undertsand that the sample must remain untampered with and the main compartment must remain sealed in order for the set to be refundable or exchangeable, if the security seal has been opened the order will no longer be eligible for a return or exchange.
HOW DO I START A RETURN?
In order to initiate a return or exchange, please e-mail firstname.lastname@example.org with your order number and we'll be more than happy to provide you with our return address and instructions on how to start to your return.
DO I HAVE TO PAY TO RETURN MY ORDER?
Yes, customers are responsible for all return shipping fees, we recommend that you send your return with a tracking number, Curly Heaven Hair will not be responsible for lost returns.
WHAT IS THE RETURN POLICY ON WIGS & PONYTAIL EXTENSIONS?
All ponytail and wig orders are final sale.
WHY CANT I RETURN MY EXTENSIONS ONCE OPENED?
Human hair extensions are considered hygienic sensitive products, therefore we do not allow opened items or items that has been tampered with to be returned. Please know that we are not alone, other hair extension suppliers do not allow returns on opened items for the same reason. We show you love and respect, please do the same by following and respecting our industry leading policy.
WHEN WILL I REICEVE ME REFUND?
We aim to process all returns within 1-3 business days of your return arriving back to us. Our aim is to complete this as quickly as possible for you. A refund will be issued to your original form of payment method after we have received, inspected the retuned product. Some financial institutions can take up to 3-5 business days or longer to process the refund.
All returned products are subject to a restocking fee. All return and exchange orders are manually inspected. You may read more on our return policy and FAQ here.