We are pleased to offer Free Standard Shipping on all U.S orders.
It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday only, excluding holidays.
Signatures may or may not be required for the delivery of your package. The courier will have instructions to obtain a signature at the time of delivery. The courier will usually make two or three attempts to deliver your package. They may also leave a courtesy notice of their attempts to redeliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery.
It is the customer's responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if the customer requests that the carrier deliver to an alternate location that is different than the original shipping address.
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Curly Heaven Hair, and thus cannot be refunded.
On some occasions First Class International orders are not trackable once it reaches certain countries, If an item is not trackable you will have to contact your local post office to continue tracking your order. Curly Heaven will not be held accountable for non traceable International packages. Non trackable orders are not eligible for refunds, exchanges or replacements. Priority International Packages are fully trackable**
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive your tracking number in the same delivery confirmation email received when you placed your order once your order has shipped under "Shipping Method". If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 2 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order.
Your order will ship via USPS. Once your package has arrived at the Canadian border it will immediately be handed over to Canada Post who will then be responsible for final mile delivery. You can then take your same USPS tracking number and input it into the Canada Post website to continue to track your order.
We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.
Curly Heaven does not ship to the following countries due to delivery complications: Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic Of The, Cuba, Curaçao, Czech Republic, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Hungary, Iran, Islamic Republic Of, Iraq, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libyan Arab Jamahiriya, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Mali, Mauritania, Moldova, Republic of, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Qatar, Republic of Cameroon, Russia, Rwanda, Saint Lucia, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe