Help Topics


Customer + Hair Care Frequently Asked Questions


Curl Care

Customer Care

Can I bleach my extensions?

Technically yes, we have had plenty of customers bleach their extensions and be very happy with the results, however we strongly do not recommend getting hair extensions bleached, I know Its like a catch 22.

Bleaching is a very harsh and harmful chemical process, It may change the curl pattern and may alter the quality and longevity of your hair extensions, It may also cause excessive dryness that will lead to tangles.

If you decide to go lighter it is recommend you take the extensions to a professional. We would advise you to only dye one small weft prior to coloring the full set to make sure you are satisfied with the resulting shade.

Dying, toning, or bleaching is done at the customer's discretion.

Can I dye, color and tone my extensions? 

Curly Heaven virgin hair extensions can be colored. As a general rule it is easier to darken the hair than to lighten the hair.

If you decide to go lighter it is recommend you take the extensions to a professional. We would advise you to only dye one small weft prior to coloring the full set to make sure you are satisfied with the resulting shade. Nothing is worse than coloring your entire set and then hate the results, by testing out the color on one small weft first you can ensure you like the color before dying your entire set.

Also please keep in mind that dying your extensions may cause dryness which if not moisturized properly can lead to tangles. Therefore, additional moisture will be needed to preserve the longevity of your extensions.

We do not recommend adding additional color to the extensions that have already been dyed.

Please understand that dyeing or toning hair extensions may alter the structure and longevity of the hair. Dyeing, toning, or bleaching is done at the customer's discretion.

Can I color, dye my already colored extensions?

We do not recommend you add additional color to the extensions that have already been dyed. Adding additional chemicals to the already colored treated hair may cause shedding and ruin the overall feel and quality of the hair.

Why are my extensions shedding? 

With constant styling and manipulation, all hair is prone to a little bit of shedding and tangling; Shedding is common on all hair extensions, your clip-Ins will shed a little mainly while washing, it's normal and is expected. You can minimize shedding/hair-fallout by maintaining and handling your hair extensions with great care, and by finger combing them gently during each wash. Avoid pulling and snagging while finger combing.

NOTE: For less shedding wash your extensions less frequently, we suggestion washing every 15-20 wears, the more you wash your extensions the more fallout you will have, this is a given with all hair extensions.

TIP: Avoid wetting the base of the extensions where the clips are located during every wash.

Why are my extensions getting tangled?

Remember…just like your own hair, curly and textured hair needs lots of moisture, and does not respond well to products with alcohol or heavy product use.

If not cared for properly your hair extensions can tangle, due to dryness, oil & dirt build-up, salt-water, chlorine, etc. Make sure to condition your hair extensions every few weeks and finger comb the hair or use a wide tooth comb while the hair is wet starting from the ends gently working your way up, do not brush the hair while its dry.

Use hydrating drops or leave in conditioners for additional help and moisture, allow to hair dry.

If you have personally dyed your extensions, most likely that is the reason for the tangles, colored extensions really need additional care and moisture to keep them from drying, the dryness will cause them to tangle.

How do I wash my extensions?

Wash your Curly Heaven hair extensions in one direction from top to bottom, avoid washing the hair upside down.

Co-washing is recommended** If you wish to use a shampoo, use a small amount of sulfate free shampoo and then apply a generous amount of conditioner. (Sulfate will dry your hair and your extensions)

We also recommend using hair treatments on them every few weeks (such as deep conditioners and hair masks) since the hair is not attached to your scalp it is not receiving all the essential oils it should be. Using hair treatments/masks will prevent tangles and help keep them looking healthier and nourished a lot longer!

Depending on how often you wear your hair extensions, and how much styling products you use, you will find that you won’t need to wash your extensions too often.

Best way to dry your hair extensions is to lay them flat on a clean towel and let them air-dry. For an instructional video on how to wash your clips-Ins please see below.

We recommend washing your extensions once a month or as needed.

What type of hair care products should I use?

Treat your hair extensions just as if it was your own hair. Remember it is real human hair :) Use good quality shampoo and conditioning products, avoid harsh chemicals and ingredients.

TIP: conditioning your hair plays a very important role in keeping the hair soft and manageable.

Recommendations: Use sulfate free, Paraben free, Phthalate free, alcohol free shampoos, conditioners and styling products.

Natural products or styling products without harsh ingredients is recommended. If you experience heavy product buildup, you can treat the hair with a clarifying shampoo followed by a deep condition with a moisture rich conditioner.

NOTE: Adding styling gel will leave your extensions with a more tighter defined curl pattern, use cream products if you do not want tight looking curls.  

TIP: To prevent "stiff curls" avoid adding styling products on damped or dry hair, apply only while the hair is wet.

Can I swim with my extensions on?

Although the sound of swimming with long luscious hair sounds amazing we do not advise you to wear your clip-in hair extensions while swimming or taking a shower, as it will tangle and may damage your own hair as well as the extensions.

My extensions are to frizzy or not frizzy enough, what should I do?

We understand that while some of us like a little frizz others want no frizz at all, below are some tips on how to get the best of both worlds.

TO FRIZZY?

If the curl pattern of the extensions you received are frizzer than you desire or expected simply wash the extensions and the frizz will be reduced, you will have a more defined curl. To keep the ends from not fizzing simply add a heavier hand of a leave in conditioner to the tips or use a styling gel to maintain them defined.

 

NOT ENOUGH FRIZZ?

If the curl pattern of the extensions you received is much more defined than you'd like, for a more natural bendable curl please manipulate the hair by gently finger combing the hair to loosen the curl and make the hair appear more natural, using cream products vs gels will also help.

How do I store my extensions?

You can store your extensions inside the box they came in, or you may place them inside a large ziplock bag, a storage container or you can hang them on your Curly Heaven hair hanger.  

Can I straighten the extensions?

We don't advise adding excessive heat to your extensions because over time it may alter the pattern and overall quality of the hair, If you find yourself wanting to flat iron or blow dry your curly extensions keep in mind that too much heat will cause heat damage which is un-reversible, please straighten at your own risk.

We also do not advise using heat on the ponytail extensions or on the colored treated hair.

Any heat added to the extensions is done at the customer's discretion.

TIP: Remember to always use a heat protectant.

What should I use to comb my extensions?

Your fingers! Yes, we are big believers that finger combing is the best way to go when combing your extensions, however if finger combing isn't your thing we suggest using a wide tooth comb. Remember to wash and comb while the hair while it's facing the same downward direction and always be gentle, do not pull or tug.

How do I know which extensions to chose?

If you need help choosing a hair match, feel free to send over some photos of your hair while down, and dry taken in natural lighting and someone from our team will be more be happy to help you.

Photo Tips:

DOs:

  • Do send photos of your hair from the front, side but most importantly the back, us curly girls usually have more than one curl pattern - the curls towards the face may differ from the curl pattern in the back.
  • Do send us photos of your hair in natural lighting so we can clearly see your curl pattern.
  • Do send us photos of your hair up close so we can take a good look and provide you with the best possible suggestion.

DO NOT:

  • Please do not send photos of your hair in a bun as we need to see your curl pattern.
  • Please do not send us a photo of one single hair strand, we need to see your curl pattern overall.
  • Please do not send photos of your hair while wet as curl patterns change when the hair dries.
  • Please do not send photos in a dark room as it may be difficult to take a good look at your curls.
  • Please do not send us far away photos of yourself as it may be difficult to see your curl pattern.

Please keep in mind that we will only provide you with our suggestions according to the pictures provided, ultimately this is your decision please select the set you believe is right for you.  

What are hair "grams"?

Hair grams refers to the weight / amount of hair that you are getting. We offer three different grams to choose from, 120g, 160g and 220g.

  • Our 120 gram set is most suitable for finer hair types, Its perfect if you are looking to add length and some volume.
  • Our 160 gram set is our most popular set and is suitable for medium to thicker hair types. This set can also be worn if you have finer hair.
  • Our 220 gram set is our biggest set and is perfect for thicker hair types or if you are looking for extra volume.

How long do the extensions last?

The lifespan of Curly Heaven hair extensions is 3 months to a year or longer, because our hair is 100% human hair, it truly does respond to how you care for it. With constant styling and manipulation, all hair is prone to a little bit of shedding and tangling. Treat them like your own hair and take very good care of it and they can last a very long time.

How do I clip In my extensions?

The extensions securely attach to your hair through small snap on clips that were sewn onto the base of the hair extensions. The clips easily hide right under your own hair, our clips also have a silicone insert which ensure a tight grip preventing them from slipping.


What length should I buy?

We offer 3 different lengths to choose from:

  • 18" Inches will give you mid-chest length; this length will look great for hair that is about collar bone length.
  • 22" Inches will give you about bra strap length; this length will look great for hair that is around mid-chest area length.
  • 26" inches will give you close to waist length hair / lower back length; this length will look great for hair that is around bra strap length.

If your natural hair is really short and you purchase long extensions the hair may not blend in and look natural, it is recommended you choose a length no more than a few inches longer than your natural hair length for a natural blended beautiful look.

Of course, these are just our suggestions, you may purchase any set and length you desire.

Can I wash and style the sample piece?

No, the sample piece is provided so customers can determine if the curl pattern and color will match and fit their needs. Once the sample piece has been tampered with (wash, styled etc) you will no longer be eligible for a return.

Human Hair extensions are considered hygienic sensitive products. We at Curly Heaven take matters of hygiene and public safety seriously, therefore we do not allow items that has been tampered with to be returned.

Why are there short pieces of hair at the base of the weft?

The short strands of hair is normal and is a part of all the extensions, during manufacturing each of the wefts have to meet a required weight, the wefts with excessive hair that don't meet the requirements in weight will be trimmed to meet the correct overall weight and size.

What is remy hair?

Remy hair is the highest-quality of real human hair that is categorized in the premium segment. Remy hair still possesses the cuticle layer, which is the outermost part of the hair strand. Since all the hair cuticles are placed in the same direction, the hairs remain undisturbed, making them more durable and long lasting. The cuticle layer is important as it ensures that the hair remains tangle free, shiny, smooth and helps with the longevity of the hair.

What is the difference between the Sambi & the Twirly?

Both the Sambi and the Twirly are a great fit for type 3 hair, however the curl patterns for both are slightly different.

Sambi (photo #1) has a slightly looser curl pattern making it good for 3A-3B hair types.

Twirly Curl (photo #2) has a tighter more defined curl pattern, making this set ideal for 3B-3C curl patterns.

NOTE: Not all curl patterns are the same and most curly heads naturally have more than one curl pattern therefore the extensions do not have to be a perfect match to get them to blend and look natural.



What is virgin hair?

Virgin hair refers to hair that has never been processed in any way, Its pure hair that it’s never been treated, ever. That means the donors has never in their lifetime has had their hair bleached or colored!

What is the difference between synthetic and human hair extensions?

Hair extensions made from human hair is remarkably soft with a shine and movement that is not easily duplicated in synthetic hair, human hair can be dyed, cut and styled with hot tools (curled or straightened), washed frequently, and treated just like you would your own natural hair. Human hair extensions can last up to a year or longer if they are properly cared for.

On the other hand, hair extensions made from synthetic hair are sensitive to the sun, are difficult to style and blend with your own hair, and typically don't have the same lifespan as human hair extensions. Synthetic hair is also less durable than human hair. With proper care you can expect synthetic hair to last about 4-6 months, heat friendly synthetic hair around 2- 3 months.

Do the extensions have to be a perfect match to my hair?

Nope, not all curl patterns are the same and most curly heads naturally have more than one curl pattern therefore the extensions do not have to be a perfect match to get them to blend and look natural. Once installed style your hair with the extensions and they will blend nicely.


Other

Can I order a sample hair piece?

Every order comes with a sample hair piece so customers can see the quality of hair, color and curl pattern to determine if the extensions will be a good fit before fully committing. Individual sample hair pieces are not available.

Is your brand cruelty free?

Yes, Curly Heaven is a cruelty free brand, all of our products are made from 100% human hair and is ethically sourced. All of our hair is donated, sold, or exchanged fairly.

What is the difference between the Seamless and the Classic extensions?

The simple answer lays at the base of the extensions. The regular classic set has a beautiful stitched lace fabric along the base of the weft while the seamless has a light weight and flexible silicone base of the weft.

CLASSIC EXTENSIONS

  • The Classic extensions have a beautiful lace fabric stitched along the base of each weft making them soft and comfortable to wear.
  • The lace is stitched on top a base fabric providing double durability.
  • The Classic set adds a bit more volume to the base of your scalp.
  • This collection comes in varies curl styles and grams to choose from.
  • High quality hair, we only use genuine and premium remy human hair that is ethically sourced from virgin human hair.

SEAMLESS EXTENSIONS

  • The Seamless set will-lay flat on your scalp making them virtually un-noticeable you may even forget you have them installed.
  • The silicone band bonds every single hair strand at the base of each weft providing you with ultimate comfort and light weight extensions.
  • The Seamless set also allows additional flexibility and movement due to the thin band.
  • Seamless extensions are 50% thinner at the base and comes in 160g / 11 wefts.
  • High quality hair, we only use genuine and premium Remy human hair that is ethically sourced from virgin human hair.

Both of the collections are absolutely beautiful and we are proud to offer both options for our customers to choose from, it basically comes down to personal preference.

Do you have any discounts or sales?

Yes! Curly Heaven periodically offers special promotions and discounts . Sign up for our newsletter to be the first to know!

And make sure you’re following us on Instagram @CurlyHeavenHair and Facebook.com/CurlyHeavenHair so that you’ll never miss a deal announcement.

Pay close attention to our captions and Insta-stroies as we often drop special discount codes there that will help you save money on your purchase!

Please note that only one discount code can be used per order. Offers cannot be combined.

How do I install my ponytail extension?

We love our ponytail extensions, especially on those lazy days we want to look cute instantly but our hair isn’t really cooperating, the ponytail extensions are very easy to install.

  1. Create a ponytail with your hair.
  2. Twist natural ponytail creating a tight bun tuck away with bobby pin.
  3. Grab ponytail extension, insert clip to the top of your bun and sides.
  4. Gather the wrap around piece to hide your hair tie and your done.

 Tips: Use a thick ponytail tie to secure your own ponytail very tightly. Use a bobby pin to secure the wrap piece to conceal the velcro.



The extensions are not a perfect match, what should I do?

The curls on my extensions are not a perfect match, can I still use them?

Yes, you can, everyone has different curl patterns and most people have more than 1 curl pattern which is why curly hair extensions will most likely blend in and look great regardless even if the curl pattern is slightly different than your own.

Below is a video showing you can change the curl pattern of the extensions to match your own hair.


How do I color my extensions at home?

Curly Heaven virgin hair extensions can be colored. As a general rule it is easier to darken the hair than to lighten the hair.

If you decide to go lighter it is recommend you take the extensions to a professional. We would advise you to only dye one small weft prior to coloring the full set to make sure you are satisfied with the resulting shade.


Do you offer wholesale prices?

At this time, we do not offer any wholesale packages or pricing.

Do you have extensions for 3A curls?

Unfortunately, at the moment we do not carry a set made for type 3A curls.

How do I know which extensions to buy?

Sambi / Spirally Curly - This texture is our best seller, it has a looser curl pattern than our Twirly Curl which is also for type 3 curls. Sambi blends best with 3A-3B hair.

Twirly Curl / Springy Spirally - This texture has a tighter more defined curl pattern than the Sambi and blends best with 3B-3C curls.

Wavy Curly / Beachy Waves - This is the loosest curl pattern we offer and blends best with 2B-2C hair.

Coily Curl / Springy Coily - Coily has a tighter coarse curl and blends best with 3C-4A hair.

Kinky Curly / Afro Chic - This is our tightest, kinkiest curl pattern and blends best with type 4 hair.

Where does your hair come from?

All of our products are made from 100% human hair and is ethically sourced. All of our hair is donated, sold, or exchanged fairly. Each texture undergoes our signature steam process to create and achieve those perfectly bendable curls, waves and kinks we love.

Where are you located?

All orders ship from our warehouse located In New Jersey, USA.

Is the hair measured when curly or straight?

All of our extensions are measured when straight.


Didn't find the answer you were looking for? Then send us an email at info@curlyheaven.com

We're always here to help!