As of Sept 2020 we are pleased to offer returns and exchanges within 30 days on all hair extensions that have not been opened, worn, or tampered with, this includes the sample piece, the hair and packaging must be in the same exact condition it was when it was sent to you.
Our boxes include a sample piece in a small separate compartment you may take out the sample hair piece check the color, quality and curl pattern, but the sample must remain untampered with and the main compartment must remain sealed in order for the set to be refundable or exchangeable, if the security seal has been opened and the hair has been tampered with the order will no longer be eligible for a return or exchange.
Although we have a strict return policy we do handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with their Curly Heaven extensions. We'll always do our best to take care of customers fairly and reasonably. Please reach out to us regarding any issues or concerns you may have and we will do our best to help you.
NOTE: We receive a high amount of daily emails, after reaching out please allow 1-3 business days for us to get back to you.
NOTE: Fees such as shipping charges, duties, customs, restocking fee or any other fees charged by a third-party will not be reimbursed.