Can you help me find a hair match?

Yes, we’d love to help you find your perfect match! The best way to get an accurate recommendation is to send us a photo of your natural curls, while your hair is down in good lighting (natural daylight is ideal).From there, we can suggest the closest match or even a blend of textures for the most natural look.Need a faster suggestion? Take our Curl Quiz Here.

Can I customize my hair extensions?

Yes, we do offer custom hair extension options!If you’re looking for something specific, like a unique length, texture blend, or color placement (like highlights or ombré) we can create a custom order just for you. You may read more here.

How do I install my extensions?

Our clip-ins are super easy to install! Just part your hair, clip them in close to the root, and blend with your natural curls. 💛For the best look, we recommend stacking the wefts and fluffing them out for volume. Want a video tutorials? Click here.

How do I care for my hair extensions?

Taking good care of your curly extensions will keep them looking fresh, defined, and beautiful. To maintain the quality of your extensions, we recommend using sulfate-free shampoos and conditioners, avoiding excessive heat, and storing them properly when not in use. For detailed care instructions, please visit our hair care page here.

Is this made from real human hair?

Yes! All of our extensions are made with 100% real human hair made to match curly textures beautifully.

Hair grams refer to the weight of the hair in a set. More grams = more volume and fullness.Take a look at our Hair Density guide here.

Can I dye or heat-style the hair?

Yes, but we recommend minimal heat to protect the curl pattern. For coloring, consult a pro to avoid damage.

A pre-order lets you reserve an item before it’s officially back in stock and we’ll ship it as soon as it arrives so you’re one of the first to get it.

When will out of stock items become available?

We’re working hard to restock popular items! While exact dates can vary, most restocks happen within 2-4 weeks.

How to track my order?

Once your order ships, you’ll receive a tracking email with a link to follow your package.Didn’t get the email?No worries just email us your order number and email address, and we’ll send you the tracking info right away.

How long will it take to receive my order?

We process orders within 1-3 business days (Monday through Friday, excluding U.S holidays). Pre-orders will ship once their restocked within 2-4 weeks. Estimated Shipping Time Frames: U.S. Orders: 2-7 business days Canada Orders: 2-10 business daysU.K Orders: 2-6 business daysInternational Orders: 7–14 business days, depending on location📬 You’ll receive tracking info by email as soon as your order ships, so you can follow it every step of the way!

Do you ship internationally?

Yes, we do ship internationally. International shipping rates are calculated at checkout based on your location.Please note: Customs fees or duties may apply depending on your country, and are the responsibility of the customer, these fees are not charged by Curly Heaven.

Do you have a phone number where I speak to a person?

Unfortunately, we do not offer phone support but our email game is strong! Shoot us an email at info@curlyheaven.com and we'll be happy to assist.

What is your return policy?

We want you to love your curls but If you need to make a return, here's what to know:✔️ Returns are accepted on unused items within 30 days of delivery.✔️ Hair must be in its original condition and packaging, not worn, brushed, or altered in any way.For hygiene reasons, we can’t accept returns on hair that’s been tried on or opened.Please check out our return/exchange policy here.

Can I exchange an item?

Yes, you can exchange an item as long as it follows our return and exchange policy guidelines. See detailed policy here.To be eligible, the item must be:• Unused• In its original packaging• Returned within 30 days of deliveryPlease note: For hygiene reasons, we cannot accept hair that’s been opened, worn or altered in any way.

How can I cancel my order?

Just send us an email with your order number as soon as possible, and we’ll do our best to help before it’s processed. Once shipped, orders can’t be canceled but may be eligible for return. Please note that cancellations are not guaranteed.

How can I start a return?

To start a return, visit our return portal here: Start a Return For international orders, please contact us at info@curlyheaven.com and we’ll guide you through the next steps! To be eligible for a return or exchange please make sure the hair is unopened, unused, and in its original packaging.

RESTOCK COMING SOON | FREE SHIPPING ON DOMESTIC ORDERS $200+

Curl Quiz

Still unsure?

💌 Email us a photo of your hair and our Curl Experts will help you 1-on-1 with personalized recommendations.