Shipping & Delivery
Questions about your order? Email us with your order number in the subject line, we’re happy to help.
Domestic Shipping
| Shipping Method | Processing Time | Estimated Transit Time |
|---|---|---|
| Priority Mail Express | 1–2 business days | 1–2 business days |
| Priority Mail | 1–3 business days | 2–3 business days |
| Standard Shipping | 1–3 business days | 2–5 business days |
International Shipping
| Shipping Method | Processing Time | Estimated Transit Time |
|---|---|---|
| DHL Express Worldwide | 1–3 business days | 2–4 business days |
| USPS First-Class Package International | 1–3 business days | 6–20 business days; varies by destination |
| USPS Priority Mail International | 1–3 business days | 6–10 business days |
Transit time begins once your order ships. The estimated delivery dates are shown at checkout.
These timelines apply to in-stock items only. Pre-orders follow the timeline outlined on our Pre-Order page.
During launches, restocks, U.S. holidays, and promotional periods, processing may take 5–7 business days. International deliveries may also be affected by customs clearance.
Shipping & Delivery
When will my order ship?
In-stock orders ship within 1–3 business days. Processing may take longer during holidays. We do not ship on weekends.
When will my pre-order ship?
Pre-orders ship within 2–6 weeks (wait will not exceed 6 weeks). We do not provide exact shipping dates within that window.
How do I track my order?
Once your order ships, we’ll email you a tracking link. If you don’t see it, check your spam folder.
Why hasn’t my tracking updated?
Your tracking number may be created before the carrier scans your package. Please allow time for tracking activity to appear. If it remains unchanged after 1 business day, contact us with your order number.
Why hasn’t my international tracking updated?
International tracking may pause while your package travels between countries or goes through customs. Updates typically resume once the destination carrier receives and scans your package. A gap in tracking does not mean your shipment is delayed or lost.
Please continue checking your tracking link.
Is my delivery date guaranteed?
Delivery dates are estimates and may be affected by carrier delays, weather, or customs processing. We recommend ordering early if you need your curls for a special occasion.
Can I change my shipping address?
Contact us as soon as possible with your order number and correct address. Changes are not guaranteed.
If we are unable to edit your address, you will need to contact the carrier directly and request for your package to be held for pickup.
In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable and shipping fee will apply to reship package.
Will I pay duties or taxes on an international order?
Applicable duties and taxes are collected at checkout. International orders may require additional time for customs clearance.
Can I cancel or change my order?
Contact us as soon as possible with your order number and requested changes. Changes are not guaranteed.
Signature confirmation
Signature confirmation is not automatically included with orders, it is an optional service available for an additional cost and must be requested by the customer after the time of purchase.