Returns & Exchanges

You may return or exchange eligible items within 30 days of delivery. Extensions must be unopened, unworn, untampered with, and in their original packaging, with the main compartment’s security seal and ties intact.

Human hair extensions are hygiene-sensitive products. Once the main compartment has been opened or its seal tampered with, the item is no longer eligible for a return or exchange, even if it hasn’t been worn.

Check Your Match First

Each order includes a sample hair piece that is part of your full set. Use the included sample hair to check your match. You may remove it to check the color, texture, length, and quality while keeping the main compartment sealed.

Final Sale Items

The following are not eligible for returns or exchanges:

Accessories
Hair care products
Ponytails
Gift cards
Items marked final sale
Custom orders
Wholesale orders

Return Shipping & Fees

Customers are responsible for return shipping costs unless they purchased Pay to Unlock Free Returns.

If we provide a return label or QR code, $9 USD will be deducted from your refund, unless you purchased Pay to Unlock Free Returns. We recommend using a tracked shipping service and keeping your receipt. Curly Heaven is not responsible for returns lost in transit.

The following charges are non-refundable:

Original shipping charges
Pay to Unlock Free Returns fee
$10 handling fee
Package Protection fees
International taxes and duties

All returns require approval before shipment. Please wait for approval and follow the return instructions provided. Unauthorized returns will not be accepted or refunded, and the merchandise will not be sent back.

FAQ's

What is your return and exchange window?

We accept eligible returns and exchanges within 30 days of order fulfillment.

When will I receive my refund?

Once we receive and inspect your return, allow 2-7 business days to process your refund. Approved refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to post the funds. If the card or payment method used at checkout is no longer active, your refund will be provided as store credit.

How do I start a return or exchange?

U.S. customers can submit a request through our Returns Portal. International customers should contact us by email with their order number.

Are original shipping charges, duties, and taxes refundable?

Original shipping charges, $10 handling fee, package insurance, "pay to unlock returns" (International duties, and International taxes) are non-refundable.

What condition must my extensions be in?

Extensions must be unopened, unworn, and untampered with, with the main compartment sealed.

Can I check the hair before deciding?

Yes! Use the included sample hair piece to check the color, texture, length, and quality. The sample is part of your full set. Keep the main compartment sealed to remain eligible for a return or exchange.

Can I return or exchange extensions after opening the main compartment?

Once the main compartment has been opened or the seal has been tampered with, the extensions are no longer eligible for a return or exchange, even if they haven’t been worn.

What if I ordered the wrong color, texture, or length?

You can request an exchange within the 30-day window, provided the main compartment remains sealed and the extensions meet our eligibility requirements.

Can I return my order if the sample hair piece is missing or tampered with?

The sample hair piece is part of your full set and must be returned intact. You may remove it for inspection, but returns with a missing sample are not eligible for a refund or exchange.

Altered, or damaged sample hair piece are subject to a $60 deduction.