Refunds & Exchanges
You have the option to exchange or return your order within 30 days of its delivery, provided that the security seal remains intact, and the hair extensions have not been worn, tampered with, removed from their original packaging, or taken out of the main package.
Questions & Answers
What is your return + exchange policy?
Our return policy allows for returns and exchanges within 30 days for all unopened, unworn, and undamaged hair extensions, including the sample piece. Both the hair and its packaging must remain in their original, pristine condition as when they were initially dispatched to you.
How do I know If my order is eligible for a return?
Each of our boxes features a sample hair piece in a dedicated compartment. You are welcome to remove the sample hair piece to assess its color, quality, and curl pattern. However, it's essential to keep the sample intact and ensure that the main compartment remains sealed to qualify for a refund or exchange. If the security seal on the main compartment has been broken, or if there is evidence of tampering with the hair, the order will no longer be eligible for a return or exchange.
Can I return my order without contacting you?
It is essential to initiate contact with us and obtain approval for your return before dispatching it. Please be aware that any merchandise returned without prior contact will not be accepted. The return will be denied without refund, and the merchandise will not be returned to you.
Why can't I return opened extensions?
It's important to note that human hair extensions are categorized as hygienic-sensitive products. At Curly Heaven, we prioritize hygiene and public safety, which is why we do not accept returns or exchanges for items that have been opened or tampered with in any way.
Do I have to pay for shipping on my return?
The customer is responsible for covering all return shipping expenses. We strongly advise using a shipping method with tracking capabilities, as Curly Heaven cannot be held accountable for any lost returns.
If we provide you with a return shipping label, please be aware that the shipping fee associated with it will be subtracted from your refund amount.